Data Protection Statement

Introduction

This Statement aims to inform you about the use of personal data collected by us in the provision of our services and products, including through the consultation of our website and social media channels.

This Statement applies to personal data that we already hold or that will be collected in the future.

The processing of your personal data is subject to the applicable data protection laws in force in Switzerland, in particular the Federal Data Protection Act of September 25, 2020, which came into force on September 1, 2023 (LPD).

Personal data refers to any information relating to an identified or identifiable natural person (hereinafter referred to as "Data"). This includes information such as name, address, telephone number, email address, IP address, and information enabling the identification of devices.

Data Controller

The data controller responsible for your Data is:
Water4You SA
Avenue Alfred Cortot 7a
CH - 1260 Nyon

Categories of Data Processed

When you contact us, whether by phone, through our website, or on social media, you may transmit certain Data to us, and it is possible that the service used collects certain Data. This may include:

• Data exchanged in the course of your communications with us (for example, but not exclusively, by mail, telephone, email, on our website, or our social media accounts on which we are active), such as name, delivery and billing address, telephone, email address, language, payment information, username, and customer number.

• Data resulting from the consultation of our website or the use of our services, including your IP address, device identification data, your login data (time, date, browser type, operating system), pages viewed, your ratings and comments, your entries in dialogue boxes, and cookies. These Data, in combination with cookies, allow us to see how you use our website and services and to identify your interests. This enables us to improve our website, services, and advertising targeting.

• Data resulting from the establishment of commercial offers and contracts concluded with us, including the type of contract, its date, duration, the products or services chosen, and execution details.

Use of Your Data

Depending on the different categories of personal data, these may be used for the following purposes:

• Preparation of commercial offers; conclusion, execution, and processing of contracts with our clients;

• Operation, maintenance, and optimization of our services and products, including our website;

• Management of users of our services and products, including for identification and security purposes;

• Improvement and development of our services and products, including our website;

• Management and development of our customer relationships, including through promotions, advertising, and personalized offers;

• Compliance with applicable laws and regulations;

• Responding to a request from authorities or a legal obligation.

Sharing Data with Third Parties

• Providers, partners, and subcontractors

We may transmit personal data to our employees, third-party service providers (accountants, banks, media agencies, legal advisors, etc.), partner companies (to integrate and offer new services or products, for example), and subcontractors (hosting services, application managers, domain name managers, etc.).

These third parties to whom we communicate personal data are not authorized to use them for purposes or uses other than those described in this Statement.

However, when we integrate third-party services or content on our website that may allow you to interact directly with them (for example, an online payment service), the Data you enter is then transmitted to these third parties for the processing and execution of the relevant service, and your Data is processed in accordance with their own provisions regarding data use and protection.

Subject to legal requirements being met, third-party service providers, partner companies, and subcontractors who may receive personal data may be located in any country, including Switzerland, countries of the EEA, and the United States.

If personal data is transferred abroad (outside the European Union) to a state that, according to the list established by the Federal Council, does not have legislation ensuring an adequate level of protection (in accordance with Annex 1 of the Data Protection Ordinance of August 31, 2023), you will be informed of the state concerned and whether the Data has been communicated within the framework of the contractual guarantees provided for in Art. 16 para. 2 LPD or the exceptions provided for in Art. 17 LPD.

• Transmission to Authorities

It is also possible that we may be required to disclose personal data in order to comply with a legal obligation or respond to a request from an administrative or judicial authority.

Your Rights

Subject to the conditions of Articles 25 and following of the LPD, you have the following rights in particular:

Right of access – You have the right to know at any time what personal data as such is being processed.

Right to information – You have the right to be informed about how your Data is used. This Statement and any additional information provided are intended to provide this information.

Right to withdraw consent – When Data is processed based on consent, it can be withdrawn at any time.

Right to object to processing – You have the right to object to the processing of your Data at any time.

Right to rectification – You have the right to have inaccurate Data corrected and incomplete Data completed.

Right to restrict processing – Subject to contrary legal provisions, you may request that the processing of your Data be restricted.

Right to erasure/deletion – You are entitled to request the erasure or deletion of your personal data unless a legal basis or legitimate interest requires or authorizes us to retain certain Data.

Right to data portability – You have the right to request the handover or transmission of your Data in a commonly used electronic format that allows reuse when Data processing is automated, based on consent, or directly related to the conclusion or performance of a contract.

We reserve the right to limit the rights listed above to the extent permitted by law.

Subject to exceptions provided by law, the exercise of these rights is free of charge.

Requests concerning the exercise of your rights should be addressed to the above-mentioned address (see point 2 above).

Data Retention Period

We keep your Data for as long as necessary to achieve the purposes for which it was collected.

Some Data is subject to legal retention obligations of ten years or more, which we comply with.

We may also retain certain Data, particularly contractual, for at least the applicable limitation periods in order to enforce our rights.

Conversely, some Data generated in the context of the use of our services (such as cookies) are deleted considerably earlier once their processing is no longer of interest considering the purposes for which they were collected.

Anonymized Data may be kept longer. Subject to express contractual agreement, we are not required to retain your Data for a specified period.

Data Security

In accordance with applicable law, we use appropriate organizational and technical security measures to protect your Data against accidental or intentional manipulation, loss, or total or partial destruction, or against unauthorized access by third parties. Our security measures are improved as technology evolves.

Cookies

To enhance your experience on our website, we use cookies. Some cookies are necessary for the operation of the site, while others allow us to offer you relevant content and advertisements.

The law stipulates that we can only store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.

This site uses various types of cookies. Some cookies are placed by third-party services that appear on our pages.

Consent can be changed or withdrawn at any time on.

For more information, please refer to our cookie usage policy.

Effective Date

This Statement was updated on April 12, 2024.